Store Terms & Conditions
1 – Disclaimer
1.1 All reasonable steps have been taken to ensure that information given on the site is factual and accurate.
1.2 Shepherd Seeds Limited will not be held responsible for any inaccuracy’s or losses that occur due to following advice or information on this or any other site linked to it. Nor will we be responsible for damage incured to products in transit, during storage or handling at our distributors. Shepherd Seeds Limited also takes no responsibility for accidents or injuries including, but not limited to loss of life that may occur whilst following advice or using products supplied through us. All products purchased are done so at your discretion and own risk.
1.3 Product details are updated frequently and it is up to you the customer to ensure that items purchased meet your needs. Shepherd Seeds will not except returns due to incorrect or over purchase.
2 – Quality of Goods Sold
2.1 Shepherd Seeds believes all goods supplied are of a satisfactory quality and meet the Sale of Goods Act 1979. Should goods be found not to be as described or are damaged upon delivery the customer is entitled to refuse delivery and will be offered a replacement product or refunded upon the return of goods rejected.
2.2 No such entitlement will apply if the customer has excepted the delivery either by signing for or collecting a product that is later found to be damaged or incomplete. Refunds will not be given if products have been opened or tampered with in any way post delivery acceptance.
2.3 Shepherd Seeds will not be held responsible for any loss or earnings, loss of custom, dilapidation of business or reputation that may be incurred whilst using a product, service or advice purchased or taken from this or any other site linked to us.
2.4 Your Right To Cancel: Under the Distance Selling Regulations, you the customer have the right to cancel your order for any item purchased on this website and recive a full refund. Cancellations must and may only be made before dispatch of goods. To cancel an order, email us at email@example.com or telephone 01673308492
2.5 We are not able to except cancellations after goods have been dispatched and no refund will be given.
3 – Next working day delivery
3.1 Next working day delivery is available on orders placed before 12pm Monday to Friday excluding bank holidays
3.2 Subject to availability these orders will be dispatched the same day for next working day delivery.
3.3 Next working day delivery does not include weekends or public holidays.
3.4 Every effort is made to ensure items are dispatched on time however Shepherd Seeds Limited does not guarantee a next working day service.
3.5 Shepherd Seeds will not compensate nor take any responsibility for the loss of work, contracts, time or any other related losses should a product not arrive next day.
3.6 We advise that labour is not ordered or scheduled based on the assumption your delivery will be with you “next day”.
3.7 Next working day delivery is not available to the Scottish Highland, Ireland or Europe due to distances involved
4 – Delivery Charges
4.1 Delivery charges are calculated upon single item weight up to a total of 50kg or £50 which ever comes first
4.2 Charges will also be incurred for the Scottish highlands, Ireland and Europe. For exact costing’s please contact us on 01673 308492
5 – Delivery
5.1 Shepherd Seeds Limited uses a range of couriers and pallet delivery agencies. These agencies are changeable without prior notice being given to you the customer
5.2 Deliveries to the Scottish Highlands, Ireland and Europe must allow up to five working days due to distances involved
5.3 Shepherd Seeds Limited will not be held responsible for any losses that may be incurred due to delayed delivery or delivery to incorrect addresses. It is the customers sole responsibility to ensure that accurate and sufficient detail is given to allow our delivery to correct locations.
5.4 Shepherds Seeds will not guarantee a delivery date or time and will not be held responsible should a date or time indicated not be met.
5.5 Products requested to be left at delivery address’s “in a safe place” without a signature are left entirely at the customers risk. Shepherd Seeds Limited will take no responsibility for miss delivered items, losses or damage that may be incurred.
6- Value Added Tax (VAT)
6.1 All prices given are inclusive of VAT if applicable to an individual item
6.2 Agricultural seed products supplied by Shepherd Seeds Limited do not qualify for VAT
6.3 Some Amenity products are taxable via VAT however please check before purchase
6.4 Our VAT number is 239 0122 34
7 – Stock Availability
7.1 Shepherd Seeds Limited retains the right to remove products for reasons we see fit without prior notice being given.
7.2 Should a product that is ordered suddenly become unavailable a substitute product of equal or better quality will be dispatched.
7.3 Shepherd Seeds Limited retains the right to adjust or amend product descriptions as we see fit with out notice being given
8 – Payments and Transactions
8.1 Payments made to Shepherd Seeds Limited online may be processed via Sage Pay, Pay Pal or BACS.
8.2 For non account holding customers online transactions must be completed with a payment before shipment of goods will take place.
8.3 For account holding business’s payment terms are 28 days from date of invoice, subject to credit check.
8.4 All card details provided when using Sage Pay are done so on a secure page away from ShepherdSeeds.co.uk please see: https://www.sagepay.co.uk/policies/security-policy
8.5 All card details provided when paying with Pay Pal are also entered on a secure page away from ShepherdSeeds.co.uk please see: https://www.paypal.com/webapps/mpp/ua/useragreement-full?locale.x=en_GB
8.6 All transactions are processed in accordance with local law and no personal information will be sold to any third parties.
8.7 Shepherd Seeds Limited doesn’t not retain any of your payment information on its site.
9 – Refunds
9.1 We are not able to offer refunds for goods bought in error or over purchased due to miss calculation.
9.2 Refunds are unavailable for “special” mixtures that have been mixed to order. As these mixtures are unable to return to stock. We therefore suggest that careful thought is given before ordering a special mixture.
9.3 Refunds are not available on mixtures/straights that have been delayed due to hauliers/courier complications or issues. Shepherd Seeds will not be held responsible for any lose or costs incurred due to delayed delivery times.